Privacy Policy and Personal Information Governance Practices

Your trust in us is the most important asset of “Entreprises Desjardins & Fontaine Ltd.”, hereinafter referred to as “EDF,” headquartered at 1735 Lavoisier, Sainte-Julie J3E 1Y6. Your privacy is of paramount importance to us.

This personal data protection policy (hereinafter referred to as the “Policy”) applies, among other things, to our website (hereinafter referred to as the “Website”), your visits to EDF, all existing (commercial) relationships, and those of individuals applying for a position (Candidates).


The Policy aims to help you understand our practices regarding the collection, use, disclosure, and retention of personal information. It also explains how we protect your personal information and your right to access it.


By using our Website, you consent to be bound by this Policy.


When the data subject withdraws their consent to such use of their personal information, it will cease to be used, subject to applicable law or to preserve our rights.

Finally, we will seek your consent when the purposes for which your information was collected change.


The term “personal information” generally refers to all information or combination of information, regardless of their medium and form, about an identifiable individual, directly or indirectly.

Our definition of personal data includes cookies and similar targeting technologies. . Cookies are small text files containing small amounts of information that are placed on your device. Your web browser returns this information to us when you use the Website. For more information on cookies, we refer you to specialized resources such as and

Collection of Personal Information via the Website and Other Media

To request a quote or information or to submit your application, you must complete a specific transaction form. The form is filled out voluntarily and free of charge. By submitting your application via email or authorizing the use of the Website, EDF collects and retains personal information from the information provided by you through the submission of the submission form. This information may include, but is not limited to: name, postal address, email address, phone number, Curriculum Vitae information, completed transactions, acquired services or products, pages visited, preferences, etc. It is your responsibility to keep your information up to date and make any changes.

In addition, EDF may, with explicit and separate authorization, collect and retain personal information obtained from Visitors to the Website, Candidates, clients, or partners.

EDF may also collect and retain technological information that is automatically communicated when a Visitor visits the Website, including through cookie files, log files, IP address, or other similar devices. This technological information may include, but is not limited to: IP address, web browser, operating system, clickstreams, etc. It is possible to block the use of cookies by adjusting your browser settings. Please note, however, that in such a case, some features of the Website may not work properly.

Use of Personal Information

EDF undertakes to use the information provided only for the purposes for which it was collected and to retain it for the time necessary to fulfill the requested processing.

Disclosure of Personal Data to Third Parties  

EDF will not disclose your personal data to third parties except when necessary for the requested service, including but not limited to:

  • Verification of annual accounts/financial statements
  • Managing the “calls to all” service
  • Computer storage
  • Compliance with legal obligations imposed on EDF.

In this context, your personal data may eventually be made public to third parties such as webmasters, our partners, our insurance company, and various service providers to whom EDF may turn to provide its services.

However, EDF ensures that third parties with whom an agreement is reached comply with applicable laws regarding the protection and use of personal information. This procedure is done at the time of signing the mandate or agreement.

You have the right to refuse the disclosure of your personal information and can exercise this right by sending written notice by email to [email protected]. However, it should be noted that the disclosure of certain personal information is necessary for the proper functioning of the Website. Refusal or withdrawal of consent could therefore prevent a Visitor from benefiting from the content and tools offered.

Storage of Personal Data    

Unless a longer retention period is required or justified by law or by the observance of another basis, EDF retains your personal data only for the period necessary to achieve and fulfill the purposes for which they were collected as described in the Policy, under the section “Use of Personal Information.”

EDF will keep all personal data collected in paper records kept internally within the company, on its internal computer servers and software, and on a server located in North America.

Website Management

EDF may use the services of subcontractors or agents to assist in the management and administration of the Website or for any other purposes useful for the proper functioning of the Website. These subcontractors or agents may have access to and use your personal information as necessary to perform their tasks. These subcontractors or agents may be located outside of Canada, and your personal information may therefore be disclosed outside of the country and may thus be disclosed to authorities or third parties in compliance with the laws applicable in those locations. Of course, EDF’s subcontractors or agents are bound by agreements that prohibit them from disclosing or using Visitors’ personal information for purposes other than those provided for in the contract.

EDF may also compile statistics from Visitor data. EDF ensures that such statistical compilations cannot identify its Visitors and remain anonymous. EDF may disclose the results of these statistical compilations to third parties, free of charge or for a fee.

If during his visit to the Website or later, a Visitor has chosen to receive our promotions or news, he may at any time withdraw his consent to receive them by following the instructions in the email or by writing to [email protected].

Protection of Personal Information

EDF takes all reasonable precautions to protect the personal information of its Visitors and Candidates against loss, destruction, unauthorized use, disclosure, modification, and unauthorized reproduction. To this end, EDF follows all principles established in accordance with Canadian and Quebec privacy and electronic document protection practices.

Various security measures have been put in place, such as the secure location of computer equipment and the protection of our software and databases. All personal information collected on the Website is stored on servers inaccessible to the public. For this purpose, EDF’s server is protected by a firewall technology. . Nevertheless, no security system can protect against all risks, and there is always a possibility that information transmitted may be disclosed without the consent of a Visitor or Candidate and without fault on the part of EDF. Unless there is gross negligence on the part of EDF, EDF disclaims all liability if personal information is disclosed in this context.

Unless there is gross negligence on the part of EDF, EDF disclaims all liability if personal information is disclosed in this context.

Withdrawal of Consent

The Visitor or Candidate has the right to refuse to provide certain personal information or may withdraw his consent to the use of personal information already provided. It should be noted, however, that some personal information is necessary for the proper functioning of the Website. Refusal or withdrawal of consent could therefore prevent a Visitor or Candidate from benefiting from the content and tools offered by the Website.

To exercise his right of refusal or to withdraw his consent, a Visitor or Candidate may contact EDF by email at [email protected].

Commercial Transactions

In the event that EDF and/or the Website is (are) sold or transferred to any other companies, entities, organizations, or individuals, the Visitor or Candidate authorizes EDF to share his personal information with the potential acquirer, before and after the sale or transfer, to enable the transaction and to ensure the continuity and smooth operation of operations without interruption.

Request for Access to Information and Modifications

You have the right to know if we hold personal information about you and to access that personal information. You also have the right to ask how this information has been collected and used and to whom it has been disclosed.

A copy of your information may be provided to you upon request in a commonly used technological format. You can verify the accuracy and completeness of your personal information and, if necessary, request changes.

A request for access or correction can only be considered if it is made in writing by a person who can prove their identity as the data subject, as a representative, heir, successor of the latter, as executor of the estate, as a life insurance beneficiary or death benefit, as a holder of parental authority, even if the minor child has died under article 30 of the Private Sector Privacy Act. Such a request is addressed to the responsible person for the protection of personal information.

Any request for modification will be processed no later than 30 days from the date of receipt of the request.

A refusal to comply with a request will be motivated and will indicate the provision of the law on which the refusal is based, the remedies available to the applicant under this Act, and the time within which they may be exercised. Exceptions to your right of access include the fact that the requested information concerns other individuals, that the information cannot be disclosed for legal, security, or copyright reasons, that the information was obtained as part of a fraud investigation, that the information can only be obtained at prohibitive costs, or that the information is the subject of litigation or is privileged.

Privacy Incident 

If EDF has reason to believe that a privacy incident has occurred involving personal information held by EDF, EDF will take steps to reduce the risk of harm and prevent the recurrence of similar incidents.

If the incident poses a risk of serious harm, EDF will notify the Access to Information Commission and any individual whose personal information is affected by the incident.

To assess the risk of harm, EDF must consider, among other things, the sensitivity of the information concerned, the anticipated consequences of its use, and the likelihood that it will be used for harmful purposes.

However, an individual whose personal information is affected by the incident does not have to be notified as long as it would be likely to interfere with an investigation by a person or entity that, under the law, is responsible for preventing, detecting, or prosecuting crime.

A record of privacy incidents will be kept.

How to File a Complaint with Privacy Protection Authorities   

If you are not satisfied with how EDF has handled the issues or comments you have submitted, or if you have complaints about how EDF collects, uses, and/or processes your personal data, you can file a complaint with the Access to Information Commission of Quebec.

For any complaints regarding the processing of personal data in Quebec, you can file a complaint with the Access to Information Commission by filling out one of the forms on their website.

Subsequent Changes to the Policy

EDF reserves the right to revise the terms of this privacy policy at any time by posting notice on its Website at least 30 days before the revised policy takes effect. The use of the Website, following the posting of a modified version of the Policy, shall constitute acceptance of the modifications made to it.


For any questions regarding this Policy, you can contact us by email at [email protected] or by mail at the following address:

Entreprises Desjardins & Fontaine Ltd.

1731, Lavoisier

Sainte-Julie, QC

J3E 1Y6

Requests for access to personal information or modification of personal information can be sent to the following address:

Responsible for the Protection of Personal Information

Véronique Desjardins, Vice-President

450-649-9461 [email protected]